Below FAQ are some common questions that have been consistently asked.
If you have other questions, please reach out directly through the Contact Us link at the bottom of the page.

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  • Pre Sale Questions
  • Pre-Order Products
  • Shipping and Returns
  • Technical Questions

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If you have an issue or question that requires personalized assistance, you can click the button below to reach out directly.

Generally you should expect a same day response.

Pre Sale Questions

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If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, RIVIPARTS does not have details as to why this happened and suggest you reach out directly to your financial institution for any details regarding your declined payment.
Discount codes are sales specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated.

Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

All of discount codes are posted on the site and we cannot change or add a discount code after the order has been placed.
Totes McGoats. Contact us using the link on the bottom of this page for assistance.

Please note that once the order has been dispatched, you'll have to receive the order then return bits that you no longer want.

Pre-Order Products

When an item is only available for pre-order, it means that we are allowing you to purchase the item before we have received the merchandise.
As pre-orders are slightly unpredictable in lead time, there is no guaranteed timeframe in which it will arrive. We do our best to provide estimates in the product description. If one is not there, please don't hesitate to ask.

As soon as the pre-order product arrives in the warehouse, we'll send it on to you.
Absolutely. Please note however that orders ship when all of the products in them are available.

If you need part of the order right away, please place two separate orders or contact us to work it out ahead of time.
In most instances, there is no notification after placing the order as to how long the wait will be. If you need an update, please contact us.
Yes, pre-orders are paid for when the pre-order is placed.
Yes, you can return a pre-order within 30 days of shipment.

Shipping and Returns

We ship via US Postal Service and UPS. Each service has a variety of service levels that is shipped with, ranging for 5 (or so) days to overnight.
Shipments are sent nearly every day - Monday through Saturday. In most cases with ship same or next day - sometimes within minutes.

If you need something urgently or by a very specific time, please reach out to ensure timely delivery.

If you order doesn't ship as fast as expected, it might be due to a pre-order or backorder. Order ship when all items are in stock.
A shipping email with a tracking number will be sent to you when your order has been packaged and a label has been generated. In this email will be a clickable link for you track progress as it makes it through the USPS or UPS network.
Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out for assistance in further investigating your issue.
An order may be returned to sender for one of the following reasons:
- An address is invalid or there is missing information, - The carrier is unable to deliver your package, or
The order is refused by the customer at time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Returned to sender or refused packages will held for 30 days then be restocked. If you believe your order has been refused or returned to sender, please reach out to us during this time.
In the first instance, please check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels.

We'll always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in more than one shipment due to a variety of factors.

In the unlikely event you're missing an item, or have receive a wrong item/order, please reach out immediately with your order number and what you're missing or what is wrong. We'll do our best to make it right.

Please note that all claims for orders arriving with missing or wrong items must be made within 7 days of delivery.
Any unwanted product must be returned within 30 days from the moment your RIVIPARTS order is shipped.

In order to receive a full refund, all items must be returned unused and in the same condition you received them. If an item is returned damaged or in an unsuitable condition,no refund will be given. All items are inspected on return.

When your return is received, a credit for the item price will be issued back via the original payment method.

Please retain any proof of return postage receipts and note that no credit will be issued back for shipping.
Yes. Typically this is treated as a return replacement. Most of the time a code can be issued so the second shipment is send to you at no cost.

Technical Questions

In rare cases, the tolerances on where Rivian allows the infotainment screen to be are wider than hope for. This may lead your RIVIPARTS Cell Phone Mount PRO to be a little wobbly.

Fortunately, there are two ways to fix this. First, a small bit of foam can be inserted between the mount and the rear of the infotainment screen / side of the gauge cluster. If needed some can be sent.

Alternatively, a special version of the mount can be sent if the foam doesn't work or if the wobbliness is extreme.

Please reach out via it via the contact us link below if assistance is needed.
Generally, when this is observed it's due to the connection between the OEM plug and the green terminal block. The points from block are slightly smaller than the holes at the end of the OEM plug. When combined with the deflection in the weak plastic in the plug, it might not make adequate connection.

We recommend slightly bending the two nubs of the terminal block upward to ensure constant connection.

If that doesn't work, please reach out using the Contact Us link below.
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