Below FAQ are some common questions that have been consistently asked.
If you have other questions, please reach out directly through the Contact Us link at the bottom of the page.
- Pre Sale Questions
- Pre-Order Products
- Shipping and Returns
- Technical Questions
If you have an issue or question that requires personalized assistance, you can click the button below to reach out directly.
Generally you should expect a same day response.
Pre Sale Questions
Regrettably, RIVIPARTS does not have details as to why this happened and suggest you reach out directly to your financial institution for any details regarding your declined payment.
Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.
All of discount codes are posted on the site and we cannot change or add a discount code after the order has been placed.
Please note that once the order has been dispatched, you'll have to receive the order then return bits that you no longer want.
As soon as the pre-order product arrives in the warehouse, we'll send it on to you.
If you need part of the order right away, please place two separate orders or contact us to work it out ahead of time.
Shipping and Returns
If you need something urgently or by a very specific time, please reach out to ensure timely delivery.
If you order doesn't ship as fast as expected, it might be due to a pre-order or backorder. Order ship when all items are in stock.
- An address is invalid or there is missing information, - The carrier is unable to deliver your package, or
The order is refused by the customer at time of delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Returned to sender or refused packages will held for 30 days then be restocked. If you believe your order has been refused or returned to sender, please reach out to us during this time.
We'll always try to get your order to you in the most efficient and sustainable way possible. However, on occasions, there's a possibility that your order may come in more than one shipment due to a variety of factors.
In the unlikely event you're missing an item, or have receive a wrong item/order, please reach out immediately with your order number and what you're missing or what is wrong. We'll do our best to make it right.
Please note that all claims for orders arriving with missing or wrong items must be made within 7 days of delivery.
In order to receive a full refund, all items must be returned unused and in the same condition you received them. If an item is returned damaged or in an unsuitable condition,no refund will be given. All items are inspected on return.
When your return is received, a credit for the item price will be issued back via the original payment method.
Please retain any proof of return postage receipts and note that no credit will be issued back for shipping.
Fortunately, there are two ways to fix this. First, a small bit of foam can be inserted between the mount and the rear of the infotainment screen / side of the gauge cluster. If needed some can be sent.
Alternatively, a special version of the mount can be sent if the foam doesn't work or if the wobbliness is extreme.
Please reach out via it via the contact us link below if assistance is needed.
We recommend slightly bending the two nubs of the terminal block upward to ensure constant connection.
If that doesn't work, please reach out using the Contact Us link below.