Shipment Processing Time
All orders are processed within one to two business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Incorrect Shipping Address or Address Changes
Items shall be shipped to the address the Customer has provided to OpenSource EV Parts. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, the customer is solely responsible for said loss. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.
Lost or Stolen Packages
If for some reason your package becomes lost, please contact OpenSource EV Parts so a claim with the courier can be filed. OpenSource EV Parts will NOT ship another item until the courier contacts us about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. We are not responsible for stolen or misdelivered packages.
Shipment to P.O. Boxes or APO/FPO Addresses
OpenSource EV Parts ships to the United States with USPS including U.S. Territories, such as Guam and Puerto Rico and APO/FPO/DPO addresses. We also ship to Canada via USPS First Class Mail international.
Customs, Duties and Taxes
OpenSource EV Parts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We accurately mark all items as automobile parts.
Damaged Goods Policy
While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please contact us immediately.
In order to file a damaged goods claim, customer must contact OpenSource EV Parts no later than 3 days after receiving the product. After 3 days, we are unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.
OpenSource EV Parts cannot be held responsible for any product damages incurred during transit. We will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.
If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.
If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.